Last updated: 8 May 2025
At Digital Craft, we are committed to protecting your privacy and handling your personal information with transparency and integrity. This Privacy Policy outlines how we collect, use, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR).
1. Who We Are
Digital Craft is a UK-based sole trader business providing web design and automation systems to clients. We also provide our clients with access to private software systems where they may store and manage their own customers' information.
2. What Information We Collect
We may collect and process the following types of data:
Personal Information: such as name, email address, phone number, business name, and payment details.
Account Information: details submitted when setting up or using one of our systems.
Usage Data: including login times, feature usage, and performance metrics of systems we provide.
Communications: emails or messages exchanged with us for support, training, or sales enquiries.
Our clients may also collect and store personal data about their own customers using the systems we provide. In these cases, our clients act as the data controller, and Digital Craft acts as a data processor.
3. How We Use Your Information
We use personal data for the following purposes:
To provide our services, including website design and system setup
To manage and maintain client accounts
To respond to enquiries and provide support
To process payments via our third-party provider (Stripe)
To send essential updates and service notifications
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Consent – where you have provided clear permission for us to process your data
Contract – where processing is necessary to deliver a service you've requested
Legitimate Interests – where it is necessary for us to manage and grow our business
5. Data Sharing and Third Parties
We do not sell your data. We may share limited data with:
Payment providers such as Stripe, to process transactions
Email and support tools we use to deliver our services
System infrastructure providers used to host and secure your data
Any third parties we use are GDPR-compliant and only process data under our instruction.
6. Your Rights
Under UK GDPR, you have the right to:
Access the data we hold about you
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Object to or restrict processing
Data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)
If you would like to exercise any of your rights, contact us at: info@digicraft.co.uk
7. How We Store and Protect Your Data
We use secure hosting providers, strong encryption, and best practices to keep your data safe. All data is stored within trusted data centres and access is restricted to authorised personnel only.
For clients using our systems to manage their own customers, it is your responsibility to ensure that your use of personal data complies with UK GDPR or other applicable regulations.
8. Retention of Data
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time.
9. Changes to This Privacy Policy
We may update this policy periodically. We encourage you to review this page occasionally to stay informed.
10. Contact
For any questions about this policy or your data, contact:
Digital Craft
Email: info@thedigicraft.co.uk
Phone: 01827 214475
Based in the United Kingdom