Last updated: 8 May 2025

These Terms & Conditions govern your use of services provided by Digital Craft, a UK-based sole trader business offering website creation, automation systems, and business support tools.

By purchasing or using our services, you agree to be bound by these terms.

1. Services Provided

Digital Craft provides:

• Custom website design and development

• Automation system setup (including CRM, calendars, email/SMS workflows, and dashboards)

• Ongoing platform access and support (as part of a subscription)

We may add, remove, or improve features over time to maintain quality and performance.

2. Account Access & Use

To access our systems, you will be issued a client login. You are responsible for maintaining the confidentiality of your login details and for any activity within your account.

You agree to use our services only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of the services.

3. Client Responsibilities

Clients using our platform to manage their own customers are responsible for:

• Ensuring all content entered is lawful, accurate, and GDPR-compliant

• Gaining appropriate consent to store or process personal data

• Using the system in accordance with UK data protection laws

Digital Craft is not liable for how clients use the platform to manage their own customer data.

4. Payments & Cancellations

All payments are processed securely through Stripe.

Your subscription can be cancelled at any time. Cancellation will result in the suspension of access at the end of your current billing period unless otherwise agreed.

Setup fees (if applicable) are non-refundable once work has commenced.

5. Intellectual Property

Unless otherwise agreed in writing:

• All design work, websites, and custom content provided by Digital Craft remain the intellectual property of Digital Craft until full payment has been received.

• Systems and platforms provided are licensed for use during an active subscription and may not be copied, resold, or redistributed.

6. Service Availability

We aim to provide uninterrupted access to our systems and websites, but we cannot guarantee that service will always be error-free or available at all times. Planned maintenance or technical issues may cause temporary disruption.

We will take reasonable steps to notify clients of major updates or downtime.

7. Limitation of Liability

Digital Craft is not liable for:

• Any indirect, incidental, or consequential loss arising from use of our services

• Loss of business, revenue, or data caused by system outages, third-party failures, or client misuse

• Delays or failures caused by circumstances beyond our control

Our total liability in any case will not exceed the amount paid by you for the services in the 30 days prior to the claim.

8. Termination of Service

We reserve the right to suspend or terminate services if a client:

• Violates these Terms

• Uses the system for unlawful or abusive purposes

• Fails to make payment

In such cases, no refunds will be issued.

9. Changes to Terms

We may update these Terms from time to time. Updated terms will be posted on our website, and your continued use of the services constitutes agreement to the new terms.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of the United Kingdom.

11. Contact

For questions regarding these Terms, contact:

Digital Craft
Email: info@thedigicraft.co.uk

Phone: 01827 214475
Based in the United Kingdom